Contact Us

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657 Pacific Highway
St Leonards, NSW, 2065
Australia

02 9437 9000

Privacy & Shipping Policy

privacy policy and terms of use

Disclaimer

published material

Nipro Australia’s GlucoKey website herein contains general healthcare and medical information. The medical information is not advice hence should not be treated as such. Blood glucose monitoring, our portfolio of medical devices and accessories are designed for patients diagnosed with diabetes. You must not rely on our website solely as an alternative or substitute for medical advice. Information presented does not constitute as medical diagnosis or treatment of any kind. Any questions or changes to your treatment plans must be held in consultation with a field professional such as your doctor or healthcare professional. You should never discontinue or disregard medical treatment or advised therapy for the reason of published material on our website.

Warranties and limited liability

When using Nipro Australia Pty Ltd’s and GlucoKey (‘our’ or ‘we’ or ‘us’) website (“site”), you agree that neither we nor any person or company associated with us shall be liable for damages resulting from your inability to use this website or materials published on it. Protection here covers warranty claims, contract, tort, strict liability or any other legalised frame. Security extends to our directors, employees or agents bound to our organisation.


online privacy statement and consent disclaimer

published material

Nipro Australia’s GlucoKey website herein contains general healthcare and medical information. The medical information is not advice hence should not be treated as such. Blood glucose monitoring, our portfolio of medical devices and accessories are designed for patients diagnosed with diabetes. You must not rely on our website solely as an alternative or substitute for medical advice. Information presented does not constitute as medical diagnosis or treatment of any kind. Any questions or changes to your treatment plans must be held in consultation with a field professional such as your doctor or healthcare professional. You should never discontinue or disregard medical treatment or advised therapy for the reason of published material on our website.

Warranties and limited liability

When using Nipro Australia Pty Ltd’s and GlucoKey (‘our’ or ‘we’ or ‘us’) website (“site”), you agree that neither we nor any person or company associated with us shall be liable for damages resulting from your inability to use this website or materials published on it. Protection here covers warranty claims, contract, tort, strict liability or any other legalised frame. Security extends to our directors, employees or agents bound to our organisation.


Privacy notice

Online privacy statement and consent

Nipro Australia Pty Ltd is committed to treating personal information collected in accordance with The Australian Privacy Principles (Privacy Act 1988 (Cwlth)) which concerns use, disclosure and storage of information. Bound to this, when handling your health and medical information we do not solicit distribution and make sure to protect the confidentiality and privacy of all individuals online. When possessing this from you in an active or passive sense, usage intention is done only sensitively for end user improvements in medical research, service and delivery or product amendments. We intend to take reasonable measures preventing the dissemination of any identifiable data. If you believe any of your medical information provided to us is incorrect be sure to contact our Nipro Diabetes Care Division for review and amendment.

security and online shop

Our site’s online shop, TRUEstore, is owned and operated by Nipro TRUEcare Diabetes, health care diabetes division of primary organisation Nipro Australia Pty Ltd. TRUEcare together with TRUEstore remains PCI, API compliant – transactions eWay® secure and secure socket layer encrypted.

PAYMENTS AND SHIPPING

We ship within Australia and New Zealand. Payments are accepted through Squarespace Stripes payment domain which accepts Visa®, MasterCard®, Diners Club®, JCB®, Discover®and American Express®. Squarespace Stripes is a secure and safe payment gateway for online credit card transactions. For more information, please visit www.squarespace.com.auAll transactions are kept on file and invoiced in Australian Dollars ($AUD) at time and date of purchase. Offshore pricing, billing and invoicing totals are based on the exchange rate configured by the overseas-based credit card/merchant account used at time of order.

Our offer for free shipping for purchases $40 and over is exclusive to postage for Australian residents only.

Our division, by all means, endeavours to process online orders on the purchase date or next business day based on inventory levels at that time. We offer delivery to Australian and New Zealand addresses, provided on account, on all our products utilising partners at Australia Post. Once dispatched from our facilities, we are under no circumstance liable for the taxes, duties, customs fees, hidden clauses or any other additional costs incurred on orders.

Pertained to our medical devices, supplies and consumables such as monitors, glucose testing strips and glucose accessories – inventory at all times is stored away from humidity prone arenas and under regulated temperatures as set out by the Therapeutic Goods Administration (TGA) Health and Safety Regulations. We ensure orders placed are dispatched in workable, usable states. We remain unaccountable for any parcel or humidity damage after it leaves our warehousing facilities or Head Office once en route.

When appropriate, store officers will notify the purchaser on the status of their order via the nominated email address or other mode of contact. Orders shipped nationally assumes 3-7 business days whereas New Zealand orders take approximately 10-12 working days before delivery depending on location or length of time, if any, held at postage hubs.

CANCELLED, DECLINED OR CHANGE OF MIND ORDERS  

Nipro Australia and GlucoKey does not offer returns or exchanges on any medical product or device sold online whether it is change of mind or a cancelled/declined order. At the instance where the product received is not of merchantable quality, does not match sample/ description or is not fit for its intended purpose, we will provide you with an exchange or refund. We reserve the right to place a stop to or cancel any order judged in breach of our terms and conditions or otherwise fraudulent.

Once information and orders are processed through our secure gateway, you are responsible to take all precautions necessary to ensure content obtained from our site is free from any sort of potentially harmful computer code such as viruses or other malicious tracking.