Contact Us

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657 Pacific Highway
St Leonards, NSW, 2065
Australia

02 9437 9000

FAQ

Find answers to the most common questions here. Please contact our friendly customer support team if you cant find your answer here.

 
 

How are the Glucokey & Glucokey Connect Different?

The GlucoKey and the GlucoKey Connect offer both - Blood Glucose and Blood Ketone testing - all from one meter.

This is especially convenient for users who test both and will not require to carry two meters.

The meter also provides Bluetooth connectivity, making it much easier to store and look back at your tests/readings - all from the convenience of your mobile phone.

 
 
 

What do I do if I receive an error while testing

An error message can occur on your blood glucose meter for a number of reasons. Please contact us and a member of our customer service team will assist in resolving the error for you. Importantly, if you are feeling unwell, or are unable to test your blood, or are unsure about the reading you are receiving, please contact your health care professional

Call 1800-451-737 for any inquiries related to error messages or refer to the owners manual (PG 35-36)

 
 
 

How do I register my meters life time warranty?

It is important to register your meter for the lifetime warranty. We provide ongoing technical support which includes a complimentary logbook and battery every year. There are a number of ways you can register your blood glucose meter :

  • Contact us on 1800-451-737 and we can happily take in the details over the phone

  • Return the warranty card found inside the meter box to the address attached over it

 
 
 

What is the ndss code for the glucokey test strips

The NDSS code is: 318

 
 
 

Glucokey Owners Manual

Download here